How customers are achieving more with Gemini Enterprise
“At AT&T, as we are leveraging Agent Memory Bank for long-term memory, our autonomous & intelligent AI Sales Agents in the App channel can resume conversations after a gap by synthesizing key facts from prior customer interactions, effectively moving from guessing to remembering. As we extend this capability to IVR [Interactive Voice Response], we’re building toward a seamless cross-channel sales journey where customers can continue conversations across app, voice, and web experiences without losing context or having to repeat themselves.” – Jeff Dixon, AVP Digital Product Management & Development at AT&T.
“At Best Buy, we see as more organizations adopt AI agents, agent identity is becoming just as important as human identity. In the past, we’ve struggled with orphaned service accounts, unclear ownership, and permissions that kept growing over time. Agent Identity helps bring accountability and governance to autonomous systems by making it clear who an agent is, what it can access, and who is responsible for it. From a security standpoint, applying least-privilege access to agents reduces risk while giving organizations the confidence to scale AI safely.” – Kishor Patil, Senior Manager, Cloud Platform Engineering at Best Buy.
“At Commerzbank AG, we are building a secure foundation for responsible Agentic AI on Google Cloud. To bring this vision to scale, we are actively evaluating Google Cloud’s new Agent Registry and Agent Gateway Services. These services are key to our governance strategy, offering vital controls for agent discoverability, policy enforcement, and access management. Furthermore, they provide the deep observability and auditability essential for us to scale our AI platforms in a compliant and trustworthy manner.” – Seenuvasan Devasenan, Cluster Architect / AI Transformation Office, Strategisches Programm AI, AI Platforms & Services at Commerzbank AG.
“At Liberty Global, Gemini Enterprise Agent Platform provides the high-speed engine our developers need to rapidly create and deploy specialized AI capabilities. When it comes to governance, which is paramount in a multi-entity environment, features like Agent Gateway and Agent Registry are absolute game-changers. They allow us to enforce strict security protocols and maintain centralized oversight, ensuring AI is deployed safely and compliantly across all our diverse companies.” – David Mortimer, Director of AI Architecture, Liberty Global.
“At WellSky, responsible AI scaling means staying ahead of governance. As we expand our Gen AI capabilities across health and community care platforms, our platform engineering team established a proactive framework to catalog, version, and lifecycle-manage AI agents in our ecosystem. Partnering with Google Cloud, we’ve implemented a centralized Agent Registry that enforces compliance policies and ensures only fully vetted agents reach production, while remaining architected for flexibility as our technology evolves. The result is the foundational visibility our teams need to accelerate AI innovation without compromising the security and governance standards our healthcare clients depend on.” – Joel Dolisy, Chief Technology Officer at WellSky.
Get started with Agent Platform today
Ready to scale your agents simply and securely? Dive into the Gemini Enterprise Agent Platform documentation to get started with these newly generally available features today. Watch our recent livestream to guide you through the entire agentic lifecycle step by step.
