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Reimagined content creation in Docs, Sheets, and Slides uses Workspace Intelligence to synthesize information from across Workspace and the web and creates professionally formatted drafts that match your voice, style, and brand.
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AI Inbox and AI Overviews in Gmail creates a personal, proactive inbox assistant with Gemini.
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Google Drive Projects instantly organizes your team’s files and emails to manage workflows, generate content, and deliver specific answers based on rich project context. In addition to newly added AI Overviews and Ask Gemini, Projects is another way we’re transforming Drive from a storage tool into an active collaborator to provide insights about your data.
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Workspace agent in Gemini Enterprise executes complex, multi-step tasks across Google Workspace apps without having to leave Gemini Enterprise.
For more, check out the full Workspace Intelligence blog.
7. Agentic Commerce
For enterprises, AI agents are reshaping how consumers engage with companies and their products.
“In the agentic era, an agent isn’t just a tool; it’s a strategic extension of your business, built to expand your reach, deepen engagement, and personalize service at scale,” said Carrie Tharp, Google Cloud Vice President of Go To Market Strategic Industries.
Gemini Enterprise for Customer Experience offers a suite of tools to enhance the entire customer journey, from the first moment of discovery through on-going interactions that remember the customer like the best shopkeeper would.
- Shopping agent and Food Ordering agent bring new conversational sales and ordering capabilities direct to businesses and third-party chat and digital interfaces.
- Omnichannel Gateway helps agents maintain context across web, mobile, and voice, so a company’s agents can offer more personalized service.
- Agent Assist helps during complex customer service situations, coaching employees to deliver fast and more accurate answers to customer questions by having organizational data readily available through gen AI grounding.
With Omnichannel Gateway in particular, about bridging the physical, digital, and agentic shopping experience, so consumers always have a familiar, brand-aware experience.
“If a customer moves from text chat to a phone call, the agent seamlessly remembers exactly where they left off,” said Carrie. Now that’s progress!
For more customer stories, check out all 1,302 of the latest gen AI use cases from businesses around the globe.
Innovate all the things
From new products, to new solutions, to new ways of working, there are so many other ways that we’re helping organizations take their AI from pilot to production.
Over the following week, we’ll share even more news, helpful how-to guides, and go deeper on today’s announcements. Stay tuned!
